Shipping policy
Processing time
Orders are processed within 1–2 business days of purchase. Orders placed after 12:00 PM ET on a Friday, or on a weekend or federal holiday, begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
Where we ship
We currently ship within the United States only, from our U.S. fulfillment center. We hope to expand internationally soon.
Shipping rates and delivery estimates
Shipping rates are calculated at checkout based on your delivery address. Estimated transit times after processing:
- Standard: 3–7 business days
- Expedited: 2–3 business days
Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays caused by weather, high-volume periods, or other events outside our control.
Alaska, Hawaii, and U.S. territories
Delivery to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take additional time and may be subject to different rates. Rates are calculated at checkout.
Order tracking
Once your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive it.
Lost or stolen packages
If tracking shows your order as delivered but you haven't received it, please check with your neighbors and building management first, then contact us at maisonnoirco01@gmail.com within 7 days. We'll work with the carrier to investigate and will make it right.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. Orders returned to us due to an incorrect or incomplete address will be refunded less the shipping cost, or reshipped at the customer's expense.
Questions
For any shipping questions, contact us at maisonnoirco01@gmail.com.